0:00

It's important to understand when apologies are

0:04

appropriate and how to distinguish them from, uh, uh,

0:07

other sorts of expressions of, uh, commiseration

0:10

after sort these sorts of events.

0:12

Uh, of course,

0:14

after a harmful event, expressions of sympathy, regret

0:17

and empathy are always appropriate.

0:20

Apologies are appropriate

0:22

when the adverse event is preventable

0:26

and when there have been personal responsibility and

0:29

or system flaws that have led

0:32

to the avoidable adverse event,

0:34

that's when an apology is appropriate.

0:37

Compensation typically is, uh,

0:40

appropriate when there has been a significant deviation

0:43

from the standard of care or evidence-based practice.

0:47

And again, I'll iterate that a lot of diagnostic, uh,

0:50

errors are completely within the standard

0:52

of care compensation.

0:55

Also, uh, merited when there are significant systems flaws

0:59

that have led to the, uh, harmful, preventable adverse event

1:04

and asking that, asking whether

1:07

or not assistance flaw has been, uh, involved.

1:12

One could ask what similarly equipped sites have avoided the

1:14

event, and if the answer is yes, that may be a due reason

1:18

for compensation, particularly in the setting

1:21

where harm is involved.

1:22

And of course, whether harm is involved

1:24

and the degree of harm is an important threshold, uh,

1:28

for the compensation question.